View source for ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience

{{Article
|DisplayName=How Altocloud enriches web chats
|Platform=PureEngage
|TocName=How Altocloud enriches web chats
|Context=Altocloud presents contextual information about your visitor's history with your website and company.
|Section={{Section
|sectionHeading=Before you chat with a visitor
|anchor=BeforeChat
|Type=Unstructured
|freetext=Before you what with a visitor, that visitor has already been chatting with an AI-powered chat window. Depending on how your chat is configured, the visitor may need to provide certain information before chatting with you. Any information your customer has provided before chatting with you appears in the top of your chat window.
}}{{Section
|sectionHeading=As you chat with a visitor
|anchor=AsChat
|Type=Unstructured
|freetext=As you chat with a visitor, Altocloud presents real-time customer journey information. You see which pages the visitor views and if the visitor's actions cause their segment or outcome probability data to change. For more information, see See customer journey information.
}}
}}