View source for ATC/Current/AgentGuide/PureEngage

{{Article
|Standalone=No
|DisplayName=An agent's experience in PureEngage
|Platform=PureEngage
|TocName=PureEngage
|ComingSoon=No
|Context={{MINTYDOCSPRODUCT}} presents customer journey information to agents.
|Section={{Section
|sectionHeading=Customer journey information in PureEngage
|Type=Structured
|alignment=Vertical
|gif=No
|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your PureEngage Workspace when you receive the interaction.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Agent Desktop
|Type=Structured
|alignment=Vertical
|gif=No
|structuredtext=In Agent Desktop (Workspace Web Edition), customer journey information appears on the '''Journey''' tab.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Workspace Desktop Edition
|Type=Structured
|alignment=Vertical
|gif=No
|structuredtext=In Workspace Desktop Edition, customer journey information appears on the '''Altocloud''' tab.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=See detailed journey information
|Type=Structured
|anchor=BlendedTabImage.png
|alignment=Vertical
|gif=No
|structuredtext=On the tab, you can access the following information, which is updated as you interact with the visitor:
* {{#mintydocs_link:topic=Customer journey}}
* {{#mintydocs_link:topic=Matched segments}}
* {{#mintydocs_link:topic=Outcome scores}}
* {{#mintydocs_link:topic=Additional information}}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Hide and show information
|Type=Structured
|alignment=Horizontal
|image=HideShow.png
|gif=No
|structuredtext=To streamline your view of customer information, click '''Hide'''. Click '''Show''' to see the information again.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=For more information
|Type=Structured
|alignment=Vertical
|gif=No
|structuredtext=* PureEngage Cloud: [https://docs.genesys.com/Documentation/PSAAS/Closed/Agent/ADAltocloud PureEngage Cloud Agent's Guide]
* PureEngage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Altocloud Chat Interaction]
|fullwidth=No
|Status=No
}}
}}