Genesys Digital

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This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.


Genesys Digital Use Cases for GenesysCloud

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Use Case Subtitle
Use Case Subtitle
Genesys Email Routing (CE16) Route email interactions to the best skilled resource
Genesys Chat Routing (CE18) Route chat interactions to the best skilled resource
Genesys Co-browse (CE27) Extend web messaging, voice or chat interactions with Co-browse
Genesys SMS Routing (CE29) Route SMS interactions to the best resource
Genesys Messaging (CE34) Offer a powerful new way for customers to connect with you directly in Messages
Genesys Predictive Engagement (CE37) Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot.

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