Drilldown: SMART UseCase

Current (13)

Genesys Use Cases (13)

GenesysEngage-onpremises (11) · PureConnect (2)

CE07 (1) · CE11 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE21 (1) · EE13 (1) · EE14 (1) · EE16 (1) · EE27 (1) · EE28 (1) · EE29 (1) · EE30 (1)

None (12) · Genesys Outbound Dialer (1)

GenesysEngage-onpremises (11) · PureConnect (2)

CIM (5) · Interaction Workspace (3) · SIP Interaction HA (optional) (3) · Please reference prerequisits (3) · No sellable items (3) · Genesys Infomart (3) · Genesys Interactive Insights (3) · CIM (HA) (3) · Workforce Management (2) · Skills Management (2) · CIM HA (Optional) (2) · SIP Interaction (Optional) (2) · Genesys Infomart - HA (optional) (2) · Performance DNA (2) · Any of the Digital Channels (Optional) (2) · SIP Business Continuity (Optional) (2) · Genesys Workforce Management (2) · Training Manager (2)

Other values: ; Advanced Server ASR and TTS (Optional) Contact Center Level 1 Conversation Manager GAAP (Optional) Genesys Chat Genesys Content Analyzer Genesys Mobile Engagement Genesys Social Engagement GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) GVP (optional for DNIS but required for Access Code callback configuration) GVP HA (optional) Interaction Recorder Add-on (Optional for recording) Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Supervisor add-on Interaction Tracker Add-on (Optional for conversation history) ITTS Additional Language ITTS Base Langage PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) PureConnect: Voice XML Interpreter PureConnect:Secure Input IVR (Optional) SIP Business Continuity SIP Interaction ​ GIA: Intelligent Automation Omnichannel Self-Service ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​

None (10) · CE01 (1) · CE02 (1) · EE13 (1) · EE14 (1)

None (9) · EE01 (2) · EE02 (2) · EE07 (2) · EE08 (2) · EE26 (2)

None (13)

None (13)

None (13)

None (13)

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