Drilldown: SMART UseCase

Current (15)

Genesys Use Cases (15)

GenesysCloud (1) · GenesysEngage-onpremises (12) · PureConnect (2)

CE01 (1) · CE07 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE21 (1) · CE31 (1) · EE10-A (1) · EE13 (1) · EE14 (1) · EE16 (1) · EE27 (1) · EE28 (1) · EE29 (1) · EE30 (1)

None (13) · Connect a Voice Interaction to the Right Resource (1) · Genesys Blended AI Bots (1)

GenesysCloud (1) · GenesysEngage-onpremises (12) · PureConnect (2)

CIM (6) · Genesys Interactive Insights (4) · Interaction Workspace (4) · CIM (HA) (4) · No sellable items (4) · SIP Interaction HA (optional) (4) · Genesys Infomart (4) · Please reference prerequisits (3) · SIP Business Continuity (Optional) (3) · Genesys Infomart - HA (optional) (3)

Other values: ; Advanced Server Any of the Digital Channels (Optional) ASR and TTS (Optional) CIM HA (Optional) Contact Center Level 1 Conversation Manager GAAP (Optional) Genesys Chat Genesys Content Analyzer Genesys Mobile Engagement Genesys Social Engagement Genesys Workforce Management GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) GVP GVP (optional for DNIS but required for Access Code callback configuration) GVP HA (optional) Interaction Recorder Add-on (Optional for recording) Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Supervisor add-on Interaction Tracker Add-on (Optional for conversation history) ITTS Additional Language ITTS Base Langage Performance DNA Please see prerequisits PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) PureConnect: Voice XML Interpreter PureConnect:Secure Input IVR (Optional) SIP Business Continuity SIP Interaction SIP Interaction (Optional) Skills Management Training Manager Workforce Management ​ GIA: Intelligent Automation Omnichannel Self-Service ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​

None (13) · CE02 (1) · EE13 (1) · EE14 (1)

None (9) · CE18 (1) · CE29 (1) · CE34 (1) · EE01 (3) · EE02 (3) · EE07 (2) · EE08 (2) · EE26 (3)

None (15)

None (15)

None (15)

None (14) · 398264777 (1)

v 1.0.2 · v 1.0.1 · V 1.0.0 · v 1.0.3 · V 1.1.1 · v 1.1.3 · v 1.1.4 · v 1.1.2 · v 1.2.4 · v 1.0.4 · v 1.2.3 · 1.0.0 · v 1.2.5 · v1.0.0 · ver 1.0.1 · ver 1.1.2 · v 1.1.5 · None · 1.0.2 · 1.1.4 · 1.1.2 · V 1.0.8 · version 1.1.4 · version 1.0.2 · 1.0.1 · ver 1.0.5 · ver 1.0.3 · ver 1.0.2 · 1.0.5 · ver 1.0.0 · 2.1.4 · v. 1.2.1 · v 2.2.1 · v 2.0.0 · 1.1.1 · v 1.2.1 · 1.4.0 · versions 1.2.4 · Other