Drilldown: SMART UseCase

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SMART UseCase > Offering: PureConnect & RequiresOr: None & Requires: None

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MintyDocsVersion:
Current (28)
MintyDocsProduct:
Genesys Use Cases (28)
MintyDocsManual:
PureConnect (28)
ID:
BO02 (1) · BO07 (1) · BO11 (1) · CE01 (1) · CE02 (1) · CE07 (1) · CE08 (1) · CE09 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE22 (1) · CE29 (1) · CE37 (1) · CE41 (1) · EE01 (1) · EE02 (1) · EE03 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE10-D (1) · EE11 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · OP01 (1)
Title:
None (10) · Genesys Advanced Text and Speech Analytics (1) · Genesys Call Routing (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Personalized Routing (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice Bots (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (1)
Offering: (Click arrow to add another value)
SellableItems:
None (21) · PureConnect: Speech Recognition Services (Optional) (3) · PureConnect: MRCP ASR Feature License (Optional) (3) · Contact Center Level 1 (3) · Interaction Supervisor add-on (3) · Interaction Speech Rec Tier 1 - Additional Language (2) · PureConnect: Voice XML Interpreter (2) · PureConnect: Secure Input IVR (Optional) (2) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (2) · PureConnect: Interaction Attendant Remote Data Query (Optional) (2) · ITTS Base Langage (2) · Advanced Server (2) · Interaction Tracker Add-on (Optional for conversation history) (2) · Interaction Speech Rec Tier 3 - Additional Language (2) · Interaction Speech Rec Tier 2 - Base Language (2) · Interaction Speech Rec Tier 1 - Base Language (2) · ITTS Additional Language (2) · Interaction Recorder Add-on (Optional for recording) (2) · Intelligent Automation Omnichannel Self-Service (2)
Other values:
RequiresAll:
None (22) · CE01 (2) · CE02 (2) · CE07 (1) · CE18 (1) · CE31 (1)
RequiresOr: (Click arrow to add another value)
Optional:
None (25) · BO02 (1) · CE01 (2) · CE02 (1) · CE03 (1) · CE07 (1) · CE09 (1) · CE11 (1) · CE16 (1) · CE18 (1) · CE22 (1) · CE29 (1)
Exceptions:
None (28)
Requires: (Click arrow to add another value)
Video:
None (28)
DocVersion:
None (1) · 1.0.2 (1) · 1.1.2 (1) · V 1.0.0 (9) · v 1.0.1 (6) · v 1.0.2 (3) · v 1.0.3 (1) · V 1.1.1 (1) · v 1.2.1 (1) · ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.0.2 (1) · ver 1.1.2 (1)

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