Drilldown: SMART UseCase

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SMART UseCase > MintyDocsProduct: Genesys Use Cases & Exceptions: None & DocVersion: v 1.0.2

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MintyDocsVersion:
Current (13)
MintyDocsProduct: (Click arrow to add another value)
MintyDocsManual:
GenesysCloud (5) · GenesysEngage-onpremises (5) · PureConnect (3)
ID:
BO11 (1) · CE07 (1) · CE08 (2) · CE18 (2) · CE29 (1) · CE43 (1) · EE04 (1) · EE07 (1) · EE12 (1) · EE21 (1) · OP02 (1)
Title:
None (11) · Genesys Chat Routing (1) · Genesys CRM Collaboration (1)
Offering:
GenesysCloud (5) · GenesysEngage-onpremises (5) · PureConnect (3)
SellableItems:
None (4) · Advanced Server (Interaction Web Tools necessary for this use case) (1) · ASR and TTS (Optional) (1) · CIM (1) · CIM (HA) (1) · Contact Center Level 1 (1) · Conversation Manager (1) · Genesys Cloud CX 2 or greater (2) · Genesys Infomart (1) · Genesys Infomart - HA (optional) (1) · Genesys Interaction Recording - Voice Recording (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (1) · Genesys Interactive Insights (1) · GVP (1) · GVP HA (optional) (1) · Intelligent Automation Omnichannel Self-Service (1) · Intelligent Automation Omnichannel Self-Service (Optional (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (2) · Interaction Recorder Add-on (Optional for recording) (1) · Interaction Supervisor add-on (1) · Interaction Tracker Add-on (Optional for conversation history) (1) · Interaction Workspace (1) · No sellable items (3) · Please reference prerequisits (2) · Please see prerequisits (1) · PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) · PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (1) · PureConnect: Speech Recognition Services (Optional) (1) · PureConnect: Voice XML Interpreter (1) · See list of optional Nuance items in NOTES section (1) · SIP Business Continuity (Optional) (1) · SIP Interaction (1) · SIP Interaction HA (optional) (1) · SIP Qualification & Parking (1) · SIP Qualification and Parking HA (Optional) (1)
RequiresAll:
None (10) · CE01 (1) · CE07 (2) · CE43 (1)
RequiresOr:
None (8) · BO02 (1) · BO03 (1) · CE01 (2) · CE01-S4B (1) · CE02 (2) · CE16 (1) · CE19 (1) · CE29 (1) · EE01 (2) · EE02 (2) · EE07 (1) · EE08 (1) · EE26 (1)
Optional:
None (10) · CE01 (2) · CE02 (1) · CE03 (1) · CE07 (1) · CE09 (1) · CE11 (1) · CE12 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE20 (1) · CE22 (1) · CE27 (1) · CE34 (1)
Exceptions: (Click arrow to add another value)
Requires:
None (13)
Video:
None (8) · 396472805 (1) · 426274918 (1) · 426300472 (1) · 443291013 (1) · 484607951 (1)
DocVersion: (Click arrow to add another value)

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