Drilldown: SMART UseCase
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None (4) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
ASR and TTS (Optional) (1) ·
CIM (1) ·
CIM (HA) (1) ·
Contact Center Level 1 (1) ·
Conversation Manager (1) ·
Genesys Cloud CX 2 or greater (2) ·
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Genesys Infomart - HA (optional) (1) ·
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GVP (1) ·
GVP HA (optional) (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service (Optional (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (2) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (1) ·
No sellable items (3) ·
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PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) ·
PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
PureConnect: Voice XML Interpreter (1) ·
See list of optional Nuance items in NOTES section (1) ·
SIP Business Continuity (Optional) (1) ·
SIP Interaction (1) ·
SIP Interaction HA (optional) (1) ·
SIP Qualification & Parking (1) ·
SIP Qualification and Parking HA (Optional) (1)
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