Drilldown: SMART UseCase

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SMART UseCase > DocVersion : 1.0.0 or v 1.0.2 or v1.0.0

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None (8) · Advanced Server (Interaction Web Tools necessary for this use case) (1) · ASR and TTS (Optional) (1) · CIM (1) · CIM (HA) (1) · Contact Center Level 1 (1) · Conversation Manager (1) · Genesys Cloud CX 2 or greater (2) · Genesys Infomart (1) · Genesys Infomart - HA (optional) (1) · Genesys Interaction Recording - Voice Recording (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (1) · Genesys Interactive Insights (1) · GVP (1) · GVP HA (optional) (1) · Intelligent Automation Omnichannel Self-Service (1) · Intelligent Automation Omnichannel Self-Service (Optional (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (2) · Interaction Recorder Add-on (Optional for recording) (1) · Interaction Supervisor add-on (1) · Interaction Tracker Add-on (Optional for conversation history) (1) · Interaction Workspace (1) · No sellable items (3) · Please reference prerequisits (2) · Please see prerequisits (1) · PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) · PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (1) · PureConnect: Speech Recognition Services (Optional) (1) · PureConnect: Voice XML Interpreter (1) · See list of optional Nuance items in NOTES section (1) · SIP Business Continuity (Optional) (1) · SIP Interaction (1) · SIP Interaction HA (optional) (1) · SIP Qualification & Parking (1) · SIP Qualification and Parking HA (Optional) (1)
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