Drilldown: SMART Meta

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SMART Meta > Title : Genesys Agent Assist with Google Contact Center AI or Genesys Outbound Dialer for Sales or Genesys Predictive Engagement or Genesys Quality Management or Genesys WFM Third-Party Integration

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ID:
CE37 (1) · EE05 (1) · EE06 (1) · EE09 (1) · EE27 (1) · SL01 (1) · SL09 (1) · SL20 (1) · WF06 (1)
Title: (Click arrow to add another value)
Subtitle:
Enable bi-directional Integration of WFM with 3rd party systems (1) · Improve employee performance with quality management (2) · Increase sales conversion using powerful dialer capabilities (1) · Increase sales conversions using powerful dialer capabilities. (CX Contact) (1) · Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) · stomer and agent conversations to provide the agent with timely prompts and additional information (1) · Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) · Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers (1)
SolutionCategory:
None (1) · Customer Engagement (1) · Employee Engagement (4) · Sales (3)
Solution:
Digital (1) · Outbound (1) · Sales (2) · Workforce Engagement (5)

Showing below up to 9 results in range #1 to #9.

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