Drilldown: SMART Meta

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SMART Meta > Title : Genesys Agent Assist with Google Contact Center AI or Genesys Employee Schedule Preferences or Genesys Routing for Branch Offices or Genesys Web Monitor

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ID:
CE23 (1) · CE30 (1) · EE05 (1) · EE06 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE10-D (1)
Title: (Click arrow to add another value)
Subtitle:
Centralize routing of calls for branch office, point of sale, or any location (1) · Empower employees with self-administration of their schedule (4) · Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) · Monitor customer behavior on your website to enable proactive engagement (1) · stomer and agent conversations to provide the agent with timely prompts and additional information (1)
SolutionCategory:
Customer Engagement (2) · Employee Engagement (6)
Solution:
Digital (1) · Inbound (1) · Workforce Engagement (6)

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