Drilldown: HIW

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HIW > Role: Administrator & Standalone: Yes

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featurename:
Agent Setup (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Softphone (2) · Intelligent Workload Distribution (2) · Recording, Quality Management and Speech Analytics (2) · Routing (2)
productshort:
Draft:PEC-AS (1) · Draft:PEC-CDDS (1) · Draft:PEC-DC (1) · Draft:PEC-GS (1) · Draft:PEC-IWD (1) · Draft:PEC-REC (1) · Draft:PEC-ROU (1) · PEC-AS (1) · PEC-CDDS (1) · PEC-DC (1) · PEC-GS (1) · PEC-IWD (1) · PEC-REC (1) · PEC-ROU (1)
ComingSoon:
No (14)
Role: (Click arrow to add another value)
DisplayName:
How Agent Setup works (2) · How Cloud Data Download Service works (2) · How Digital Channels works (2) · How Genesys Softphone works (2) · How Intelligent Workload Distribution works (2) · How Recording, Quality Management and Speech Analytics works (2) · How Routing works (2)
TocName:
None (4) · How Digital Channels works (2) · How Genesys Softphone works (2) · How IWD works (2) · How Recording, Quality Management and Speech Analytics works (2) · How routing works (2)
Dimension:
None (14)
Product:
Agent Setup (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (2) · Intelligent Workload Distribution (2) · Routing and Designer (2)
Manual:
None (14)
Standalone: (Click arrow to add another value)
Application:
None (2) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Platform Administration (2) · Designer (2) · Recording (2)
UseCase:
None (10) · BO02, BO03 (2) · CE01 (2)
Platform:
GenesysEngage-cloud (14)

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