Drilldown: ArticleUnstructured

GenesysCloud (2) · GenesysEngage-cloud (78)

WFM Primers (5) · WFM Metrics (3)

Other values: ; Agent Details Activity Report Agent Group Membership Details Report Agent Login-Logout Details Report Agent State Details Report Agents reports Audio Resource Files Audio Resources Business Results reports Callback reports Chat reports Co-browse reports Configure IWD Create and Manage Multiple Versions Creating and managing DID Groups Dashboards Designer reports Details reports Developer Sandbox Email reports Genesys Interactive Insights User Management Genesys Multicloud CX APIs Getting Started GVP PaaS Manage DID Groups with IVR Administration Outbound Contact reports Parameter Group Templates Parameter Groups Parameters Personalities Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare for Office 365 integration Provision IVR Profiles yourself Provisioning IVR profiles yourself Queues reports Roles and privileges for Workload Manager users Screening Rules Task Routing dashboards Terminate Block (Digital) Terminate Call Block Test IWD provisioning View Summary

WFM Primers (5) · WFM Metrics (3)

Other values: ; Agent Details Activity Report Agent Group Membership Details Report Agent Login-Logout Details Report Agent State Details Report Agents reports Audio Resource Files Audio Resources Business Results reports Callback reports Chat reports Co-browse reports Configure IWD Create and Manage Multiple Versions Creating and managing DID Groups Dashboards Designer reports Details reports Developer Sandbox Email reports Genesys Interactive Insights User Management Genesys Multicloud CX APIs Getting Started GVP PaaS Manage DID Groups with IVR Administration Outbound Contact reports Parameter Group Templates Parameter Groups Parameters Personalities Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare for Office 365 integration Provision IVR Profiles yourself Provisioning IVR profiles yourself Queues reports Roles and privileges for Workload Manager users Screening Rules Task Routing dashboards Terminate Block (Digital) Terminate Call Block Test IWD provisioning View Summary

None (78) · Journey (2)

Developer (3) · eServices Manager (2) · Intelligent Workload Distribution (10) · IVR Administration (11) · Reporting (45) · Routing and Designer (3) · Workforce Management (6)

Draft:PEC-Developer (3) · Draft:PEC-ES (2) · Draft:PEC-IVR (11) · Draft:PEC-IWD (5) · Draft:PEC-REP (45) · Draft:PEC-ROU (3) · Draft:PEC-WFM (4) · PEC-IWD (5) · PEC-WFM (2)

None (76) · No (4)

None (76) · Administrator (4)

PDNAA · WebAPIs · Deployment · Admin · Administrator · SDK · SiteDashboard · Supervisor · Source · CX Insights · GIM · GCXI · II · Developers · PacingServiceDeployment · WritersGuide · CXContact · Help · None · AIUG

Other values: ; AdminGuide Agent AzInst Collected ContentAreaDashboard Dashboard Designer Developer GIMPEGuide GPR GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises Handlers IEXDeployment KBA Library Loc ManageCC Operations PDMLibraryGIM PDNAU PulseMetricsLibrary PureConnect RAAPEGuide RPRT RT ReleaseNote SOO Small Super TPOSR Troubleshooting UEA User VMEventsandModels WDEPlugin

None (76) · Workforce Administration (4)

None (80)

None (80)