Drilldown: Article
Article > Standalone:
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& Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Manual :
CXContact or
Supervisor
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Apply Phone Number Filters (2) ·
Assign Weights to Contact Lists (2) ·
Configuration (2) ·
CX Contact Basics (2) ·
Logging Off (1) ·
Master Schedule (2) ·
NFW: General Parameters (1) ·
NFW: Select Activity (1) ·
Performance Alerts View (2) ·
Reviewing Messages (2) ·
Scenario Intra-Day: Edit Comments Dialog Box (1) ·
Scenario Intra-Day: Review Messages (Save) Dialog Box (1) ·
Schedule Filter Dialog (1) ·
Staffing Budgeting Information (1) ·
Statuses Filter Dialog (1)
Apply Phone Number Filters (2) ·
Assign Weights to Contact Lists (2) ·
Configuration (2) ·
CX Contact Basics (2) ·
Logging Off (1) ·
Master Schedule (2) ·
NFW: General Parameters (1) ·
NFW: Select Activity (1) ·
Performance Alerts View (2) ·
Reviewing Messages (2) ·
Scenario Intra-Day: Edit Comments Dialog Box (1) ·
Scenario Intra-Day: Review Messages (Save) Dialog Box (1) ·
Schedule Filter Dialog (1) ·
Staffing Budgeting Information (1) ·
Statuses Filter Dialog (1)
Showing below up to 22 results in range #1 to #22.
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- Draft:PEC-OU/Current/CXContact/Introduction
- Draft:PEC-OU/Current/CXContact/ListFilters
- Draft:PEC-OU/Current/CXContact/ListWeighting
- Draft:PEC-WFM/Current/Supervisor/CfgtnMdl
- Draft:PEC-WFM/Current/Supervisor/LogOff
- Draft:PEC-WFM/Current/Supervisor/MstrSchdVws
- Draft:PEC-WFM/Current/Supervisor/NFWGnrlParams
- Draft:PEC-WFM/Current/Supervisor/NFWSlctActv