Drilldown: Article
Article > Role :
Administrator, Agent, Supervisor or
Other
& Product :
Genesys Predictive Routing or
Intelligent Workload Distribution
Use the filters below to narrow your results.
Configure an account (2) ·
Create and update users and roles (4) ·
Deploy Data Loader on EKS (1) ·
How Intelligent Workload Distribution works (2) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Lucene query syntax (2) ·
Provision IWD (2) ·
Provision IWD Data Mart (2) ·
Reset a password (2) ·
Routing scenarios using GPR (2) ·
Set up IWD (1) ·
The Settings menu (4) ·
View, edit, and create Genesys Multicloud CX Email boxes (2)
None (4) ·
Configure an account (2) ·
Create and update users and roles (4) ·
Deploy Data Loader on EKS (1) ·
How IWD works (2) ·
Integrate IWD with WFM (2) ·
IWD Queries (2) ·
Reset a password (2) ·
Routing scenarios using GPR (2) ·
Set up IWD (1) ·
The Settings menu (4) ·
View, edit, and create Genesys Multicloud CX email boxes (2)
Showing below up to 28 results in range #1 to #28.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PE-GPR/9.0.0/Deployment/DL-EKS
- Draft:PE-GPR/9.0.0/Deployment/ixnFlows
- Draft:PE-GPR/9.0.0/Help/cfgUserMgmt
- Draft:PE-GPR/9.0.0/Help/PrMConfig
- Draft:PE-GPR/Staff/Help/cfgAccounts
- Draft:PE-GPR/Staff/Help/cfgUserMgmt
- Draft:PE-GPR/Staff/Help/cfgUserProfile
- Draft:PE-GPR/Staff/Help/PrMConfig
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
D cont.
- Draft:PEC-IWD/Current/Administrator/IWDQueries
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/IWDDMPEGuide/Provision
- Draft:PEC-IWD/Current/IWDPEGuide/Provision
- Draft:PEC-IWD/HIW