Drilldown: Article
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Configure contact management options (1) ·
Configure contacts for agents (1) ·
Configure inactivity timeout options (1) ·
Configure voice ringtones (voice) (1) ·
Create and manage administrators (in buik) (1) ·
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Create and manage agents (1) ·
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Create and manage teams (1) ·
Create business attributes (1) ·
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Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
Enable channels (1) ·
Enable Hold options (voice) (1) ·
Enable voice transfer and routing options (voice) (1) ·
Import agents (1) ·
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None (2) ·
(New) Task summary: contact center setup (1) ·
Capacity rules (2) ·
Configure a multi-channel contact center (2) ·
Configure Caller ID (voice) (1) ·
Configure conference call options (voice) (1) ·
Configure contact management options (1) ·
Configure contacts for agents (1) ·
Configure inactivity timeout options (1) ·
Configure voice ringtones (1) ·
Create and manage administrators (In bulk) (1) ·
Create and manage agent groups (1) ·
Create and manage agents (1) ·
Create and manage supervisors (1) ·
Create and manage teams (1) ·
Create business attributes (1) ·
Create multi-channel agents (1) ·
Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
Enable channels (1) ·
Enable Hold options (voice) (1) ·
Enable voice transfer options (voice) (1) ·
Import agents (1) ·
Interaction channels (1) ·
Manage business attributes by transaction (1) ·
Manage group memberships (1) ·
Manage statistics for agents and resources (1) ·
Manage Team Communicator options (1) ·
Popular tasks (1) ·
Templates (2) ·
Use templates to configure agents (1) ·
Virtual Queues (2) ·
Work with Agent Setup (1)
Showing below up to 38 results in range #1 to #38.
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D
- Draft:PEC-AS/Current/ManageCC
- Draft:PEC-AS/Current/ManageCC/ASCapRules
- Draft:PEC-AS/Current/ManageCC/Auto Answer and Auto Ready
- Draft:PEC-AS/Current/ManageCC/Auto Ready
- Draft:PEC-AS/Current/ManageCC/Conferencing
- Draft:PEC-AS/Current/ManageCC/Configure Caller ID
- Draft:PEC-AS/Current/ManageCC/Configure contacts for agents
- Draft:PEC-AS/Current/ManageCC/Configure Team Communicator
- Draft:PEC-AS/Current/ManageCC/Contact Center channels
- Draft:PEC-AS/Current/ManageCC/Contact center controls
- Draft:PEC-AS/Current/ManageCC/Contact management
- Draft:PEC-AS/Current/ManageCC/Create and manage administrators
- Draft:PEC-AS/Current/ManageCC/Create and manage agent groups
D cont.
- Draft:PEC-AS/Current/ManageCC/Create and manage agents
- Draft:PEC-AS/Current/ManageCC/Create and manage supervisors
- Draft:PEC-AS/Current/ManageCC/Create and manage teams
- Draft:PEC-AS/Current/ManageCC/Create business attributes
- Draft:PEC-AS/Current/ManageCC/Create multi-media agents
- Draft:PEC-AS/Current/ManageCC/Enable channels for interactions
- Draft:PEC-AS/Current/ManageCC/Hold Options
- Draft:PEC-AS/Current/ManageCC/Import agents
- Draft:PEC-AS/Current/ManageCC/Inactivity Timeout
- Draft:PEC-AS/Current/ManageCC/Manage business attributes by transaction
- Draft:PEC-AS/Current/ManageCC/Manage user access
- Draft:PEC-AS/Current/ManageCC/Multi-channel
- Draft:PEC-AS/Current/ManageCC/Popular tasks
D cont.
- Draft:PEC-AS/Current/ManageCC/Statistics
- Draft:PEC-AS/Current/ManageCC/Templates
- Draft:PEC-AS/Current/ManageCC/Transfers
- Draft:PEC-AS/Current/ManageCC/Use templates to configure agents
- Draft:PEC-AS/Current/ManageCC/Voice Ringtones
- Draft:PEC-AS/Current/ManageCC/VQs
- Draft:PEC-AS/Current/ManageCC/Working with AS