Drilldown: Article
Article > Platform :
GenesysEngage-onpremises or
Other
& ComingSoon:
None
& Product :
Genesys Predictive Routing or
Intelligent Workload Distribution
Use the filters below to narrow your results.
Configure IWD (2) ·
Genesys Predictive Routing REST API (1) ·
How Does GPR Score Agents? (3) ·
Prepare for Office 365 integration (2) ·
Roles and privileges for Workload Manager users (2) ·
Routing Scenarios Using GPR (2) ·
Test IWD provisioning (2) ·
View Summary (2) ·
View your uploaded data (2) ·
What you can monitor (4)
Configure IWD (2) ·
Genesys Predictive Routing API (1) ·
How Does GPR Score Agents? (3) ·
Prepare for Office 365 integration (2) ·
Roles and privileges for Workload Manager users (2) ·
Routing Scenarios Using GPR (2) ·
Test IWD provisioning (2) ·
View Summary (2) ·
View your uploaded data (2) ·
What you can monitor (4)
Showing below up to 22 results in range #1 to #22.
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D
- Draft:PE-GPR/9.0.0/Deployment/agentScoring
- Draft:PE-GPR/9.0.0/Developers/gpr-api
- Draft:PE-GPR/9.0.0/Help/Reports
- Draft:PE-GPR/Staff/Help/agentScoring
- Draft:PE-GPR/Staff/Help/dataUpload
- Draft:PE-GPR/Staff/Help/ixnFlows
- Draft:PE-GPR/Staff/Help/Reports
- Draft:PEC-IWD/Current/Administrator/IWDOfficeMailbox
D cont.
- Draft:PEC-IWD/Current/Administrator/IWDRBAC
- Draft:PEC-IWD/Current/Administrator/IWDSettings
- Draft:PEC-IWD/Current/Administrator/IWDSummary
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision