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Article > Platform :
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises
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Reporting or
Workforce Management
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Agent Statistics (1) ·
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Genesys Info Mart Support for GDPR (1) ·
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Workforce Management API Reference (2)
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Agent Statistics (1) ·
API Reference (2) ·
Building staffing for multiple activities (1) ·
Campaign Statistics (1) ·
Default forecasting objectives (2) ·
Performance (2) ·
Performance Alerts View (2) ·
Performance Intra-Day View (2) ·
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Staffing Build Wizard (Multiple Activities) (2)
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- Draft:PEC-WFM/Current/SupervisorHelp/PerformanceMdl
- Draft:PEC-WFM/Current/SupervisorHelp/PrfmAlrtsVw
- Draft:PEC-WFM/Current/SupervisorHelp/PrfmIntrDyVw
- Draft:PEC-WFM/Current/SupervisorHelp/PrfmMntrVw
- Draft:PEC-WFM/Current/SupervisorHelp/StffgBldMult