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Article > Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Role :
Administrator, Agent, Supervisor or
Staff
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Configure an account (2) ·
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How Agent Workspace works (2) ·
How Chat works (2) ·
How Email works (2) ·
How Reporting works (2) ·
How Voice works (2) ·
How Workforce Management works (2) ·
Mary WEM in Engage cloud hybrid article (1) ·
Reset a password (2) ·
The Settings menu (2) ·
Workforce Management Product Alerts (2)
None (2) ·
Configure an account (2) ·
Create and update users and roles (2) ·
Email (2) ·
How Agent Workspace works (2) ·
How Chat works (2) ·
How reporting works (2) ·
How voice works (2) ·
How Workforce Management works (2) ·
Mary WEM in Engage cloud hybrid article (1) ·
Reset a password (2) ·
The Settings menu (2)
None (8) ·
Agent Workspace, Agent Setup, Designer (4) ·
Agent Workspace, Agent Setup, Designer, Outbound (2) ·
Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) ·
Designer, Platform Administration (2) ·
Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) ·
WEM (1) ·
Workforce Administration, Workforce Management (2)
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