Drilldown: Article

None (12) · No (69) · Yes (1)

ContentAdmin (2) · DES (7) · Draft:ContentAdmin (61) · Draft:DES (10) · Draft:ROU (1) · ROU (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (9) · No (60) · Yes (13)

None (81) · Administrator (1)

Classify Block (2) · Send SMS block (2) · Deploy Designer (2) · Change Persona block (2) · SMART Inbound Voice Routing Application (2) · Deploy Designer (versions prior to v9010005) (2) · Troubleshooting (2) · DisplayTitle1 (2) · About the data we track (2) · File size limitations (2) · Working with media files (2)

Other values: ; About action maps About Architect flows About content offers Action Library Action Map Performance Activate/inactivate Add Genesys Multicloud CX Applications to the system Add Genesys Multicloud CX user roles to the system Additional information for admins Apply an action map to specific webpages Availability of analytics data Barb's Call Flow Diagrams 3/20 Best practices for outcomes Best practices for segments Build an action map Build segments Campaign attributes Configuration options Configure outcome probability Content offers Custom attributes Deploy the tracking snippet Designer MicroApps Designer Store Displaytitle Examples of segments Genesys Multicloud CX Private Edition Search filters Genesys Multicloud CX Search filters Get started with Internal Content Administration for Genesys Multicloud CX and buzzardbuzzard Get started with Predictive Engagement for Genesys Engage on-premisess Identification & Verification IX Global Diagram Standards Journey attributes Live Now Maintain action maps Monitor a webhook's performance Operators Outcome scores for admins Overview Overview of actions Prepare a Genesys Cloud CX integration for use with a Predictive Engagement webhook Route an action map to a target Scenario: Spa booking integration Scenario:Use Internal Content Administration information to generate leads in Salesforce Searches performed for admins Segments assigned for admins Set the priority Test CodPen TestStandalone Track page types across content areas Tracking snippet Troubleshoot webhooks Unknown users for admins Visitor Activity Web chats Web chats lifecycle Web tracking Webhooks in the Action Library Widget Bus API Overview Working with TOCs

None (5) · Troubleshooting (2) · File size limitations (2) · Deploy Designer (versions prior to v9010005) (2) · Deploy Designer (2) · Send SMS block (2) · SMART Inbound Voice Routing Application (2) · TOCTitle1 (2) · Change Persona block (2) · Best practices (2) · Classify Block (2) · Working with media files (2) · About the data we track (2)

Other values: ; About action maps About Architect flows About content offers Action Library Action Map Performance Actions Activate/inactivate Additional information Apply to pages Availability of analytics data Barb's Call Flow Diagrams 3/20 Build action maps Build segments Campaign attributes Configuration options Content offers Custom attributes Deploy the tracking snippet Designer MicroApps Designer Store Examples Genesys Engage on-premisess Identification & Verification IX Global Diagram Standards Journey attributes Live Now Maintain Manage Applications Manage user roles Monitor Operators Outcome probability Outcome scores Overview Prepare Genesys Cloud CX Prioritize Route Scenario: Generate leads in Salesforce Scenario: Spa booking Searches performed Segments assigned TOCxtitle Track page types Tracking snippet Troubleshoot Unknown users Visitor Activity Web chats Web chats lifecycle Web tracking Webhooks in the Action Library Widget Bus API Overview xxx xxx 88888 xxxx

None (81) · WebActions (1)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (1) · Admin (1) · Agent (1) · ContentAreaDashboard (2) · Deployment (4) · Designer (15) · SiteDashboard (3) · Test (52) · WritersGuide (3)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (82)

None (82)