Drilldown: Article

None (4) · No (66)

ContentAdmin (2) · Draft:ContentAdmin (53) · Draft:PEC-WFM (8) · PEC-WFM (7)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (3) · No (54) · Yes (13)

None (53) · Administrator (2) · Developer (2) · Supervisor (13)

Workforce Management API Reference (2) · About the data we track (2) · Performance (2) · Genesys Cloud CX, Genesys Multicloud CX, and Genesys Engage branding (2) · Performance Alerts View (2) · DisplayTitle1 (2) · Performance Intra-Day View (2) · Performance Monitor View (2) · Staffing Build Wizard for Multiple Activities (2) · Default forecasting objectives (2)

Other values: ; About action maps About Architect flows About content offers Action Library Action Map Performance Activate/inactivate Additional information for admins Apply an action map to specific webpages Availability of analytics data Best practices for outcomes Best practices for segments Blippie Build an action map Build segments Building staffing for multiple activities Campaign attributes Configuration options Configure outcome probability Content offers Custom attributes Deploy the tracking snippet Displaytitle Examples of segments Image tests IX Global Diagram Standards Journey attributes Live Now Maintain action maps Monitor a webhook's performance Operators Outcome scores for admins Overview Overview of actions Prepare a Genesys Cloud CX integration for use with a Predictive Engagement webhook Route an action map to a target Scenario: Spa booking integration Scenario:Use Internal Content Administration information to generate leads in Salesforce Searches performed for admins Segments assigned for admins Set the priority Set up Upgrade Strategies Tracking snippet Troubleshoot webhooks Unknown users for admins Visitor Activity Web chats Web chats lifecycle Web tracking Webhooks in the Action Library Working with TOCs

None (2) · TOCTitle1 (2) · Performance (2) · Performance Alerts View (2) · Performance Intra-Day View (2) · Performance Monitor View (2) · Default forecasting objectives (2) · Staffing Build Wizard (Multiple Activities) (2) · Best practices (2) · Branding (2) · About the data we track (2) · API Reference (2)

Other values: ; About action maps About Architect flows About content offers Action Library Action Map Performance Actions Activate/inactivate Additional information Apply to pages Availability of analytics data Blippiebblip Build action maps Build segments Building staffing for multiple activities Campaign attributes Configuration options Content offers Custom attributes Deploy the tracking snippet Examples Image tests IX Global Diagram Standards Journey attributes Live Now Maintain Monitor Operators Outcome probability Outcome scores Overview Prepare Genesys Cloud CX Prioritize Route Scenario: Generate leads in Salesforce Scenario: Spa booking Searches performed Segments assigned TOCxtitle Tracking snippet Troubleshoot Unknown users Visitor Activity Web chats Web chats lifecycle Web tracking Webhooks in the Action Library

None (69) · WebActions (1)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Agent (1) · Developers (2) · SiteDashboard (1) · Small (1) · Supervisor (4) · SupervisorHelp (9) · Test (48) · WritersGuide (4)

None (54) · Agent Setup (1) · Workforce Management (15)

None (69) · CE01, CE19 (1)

None (70)