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Article > Platform :
GenesysEngage-cloud, GenesysCloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage_cloud or
Private Edition or
PureConnect, GenesysEngage-cloud
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Configure the Google Project for Agent Assist (2) ·
Configuring your bot (2) ·
Create your first chat bot (2) ·
Downloading your Genesys Multicloud CX containers (2) ·
Manage Hierarchy (1) ·
Overview (2) ·
Slots and Slot Types (2) ·
View, edit, and create Genesys Multicloud CX Email boxes (2) ·
Working with Bots (1)
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- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
- Draft:PrivateEdition/Current/PEGuide/ManageServices