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(New) Task summary: contact center setup (1) ·
Capacity rules (2) ·
Configure a multi-channel contact center (2) ·
Configure Caller ID (voice) (1) ·
Configure conference call options (voice) (1) ·
Configure contact management options (1) ·
Configure contacts for agents (1) ·
Configure inactivity timeout options (1) ·
Configure voice ringtones (1) ·
Create and manage administrators (In bulk) (1) ·
Create and manage agent groups (1) ·
Create and manage agents (1) ·
Create and manage supervisors (1) ·
Create and manage teams (1) ·
Create business attributes (1) ·
Create multi-channel agents (1) ·
Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
Enable channels (1) ·
Enable Hold options (voice) (1) ·
Enable voice transfer options (voice) (1) ·
Import agents (1) ·
Interaction channels (1) ·
Manage business attributes by transaction (1) ·
Manage group memberships (1) ·
Manage statistics for agents and resources (1) ·
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Popular tasks (1) ·
Populating Genesys Info Mart data (1) ·
Templates (2) ·
Use templates to configure agents (1) ·
Virtual Queues (2) ·
Work with Agent Setup (1)
Showing below up to 250 results in range #1 to #250.
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D
- Documentation:PEC-REP/Library/PDMLibraryGIM/Table-CTL AUDIT LOG
- Documentation:PEC-REP/Library/PDMLibraryGIM/Table-CTL ETL HISTORY
- Documentation:PEC-REP/Library/PDMLibraryGIM/Table-CTL EXTRACT HISTORY
- Documentation:PEC-REP/Library/PDMLibraryGIM/Table-CTL GDPR HISTORY
- Documentation:PEC-REP/Library/PDMLibraryGIM/Table-CTL PURGE HISTORY
- Documentation:PEC-REP/Library/PDMLibraryGIM/Table-CTL TRANSFORM HISTORY
- Draft:PEC-AS/Current/ManageCC
- Draft:PEC-AS/Current/ManageCC/ASCapRules
- Draft:PEC-AS/Current/ManageCC/Auto Answer and Auto Ready
- Draft:PEC-AS/Current/ManageCC/Auto Ready
- Draft:PEC-AS/Current/ManageCC/Conferencing
- Draft:PEC-AS/Current/ManageCC/Configure Caller ID
- Draft:PEC-AS/Current/ManageCC/Configure contacts for agents
- Draft:PEC-AS/Current/ManageCC/Configure Team Communicator
- Draft:PEC-AS/Current/ManageCC/Contact Center channels
- Draft:PEC-AS/Current/ManageCC/Contact center controls
- Draft:PEC-AS/Current/ManageCC/Contact management
- Draft:PEC-AS/Current/ManageCC/Create and manage administrators
- Draft:PEC-AS/Current/ManageCC/Create and manage agent groups
- Draft:PEC-AS/Current/ManageCC/Create and manage agents
- Draft:PEC-AS/Current/ManageCC/Create and manage supervisors
- Draft:PEC-AS/Current/ManageCC/Create and manage teams
- Draft:PEC-AS/Current/ManageCC/Create business attributes
- Draft:PEC-AS/Current/ManageCC/Create multi-media agents
- Draft:PEC-AS/Current/ManageCC/Enable channels for interactions
- Draft:PEC-AS/Current/ManageCC/Hold Options
- Draft:PEC-AS/Current/ManageCC/Import agents
- Draft:PEC-AS/Current/ManageCC/Inactivity Timeout
- Draft:PEC-AS/Current/ManageCC/Manage business attributes by transaction
- Draft:PEC-AS/Current/ManageCC/Manage user access
- Draft:PEC-AS/Current/ManageCC/Multi-channel
- Draft:PEC-AS/Current/ManageCC/Popular tasks
- Draft:PEC-AS/Current/ManageCC/Statistics
- Draft:PEC-AS/Current/ManageCC/Templates
- Draft:PEC-AS/Current/ManageCC/Transfers
- Draft:PEC-AS/Current/ManageCC/Use templates to configure agents
- Draft:PEC-AS/Current/ManageCC/Voice Ringtones
- Draft:PEC-AS/Current/ManageCC/VQs
- Draft:PEC-AS/Current/ManageCC/Working with AS
- Draft:PEC-REP/Library/PDMLibraryGIM
- Draft:PEC-REP/Library/PDMLibraryGIM/AboutDataExport
- Draft:PEC-REP/Library/PDMLibraryGIM/AboutThisPDM
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMDateTime
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMNewPDM
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMOverview
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMPopAgent
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMPopCAF
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMPopData
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMPopIRF
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMPopIxn
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMPopMSF
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMTechDescComb
- Draft:PEC-REP/Library/PDMLibraryGIM/GIMTechDescr
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartAdminTablesViews
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartDBSchema
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartGIDBTables
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartIndexes
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartPartitioning
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartReferences
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartSchemaChanges
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartTables
- Draft:PEC-REP/Library/PDMLibraryGIM/InfoMartViews
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-AGENT LOCATION
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-AGENT LOCATION NewTitle
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-ANCHOR FLAGS
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-ATTEMPT DISPOSITION
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-BGS BOT DIM
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-BGS BOT NAME DIM
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-BGS SESSION DIM
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-BGS SESSION FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-BOT ATTRIBUTES
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-BOT INTENT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALL RESULT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALL TYPE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALLBACK DIAL RESULTS
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALLBACK DIM 1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALLBACK DIM 2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALLBACK DIM 3
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALLBACK DIM 4
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALLBACK FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CALLING LIST METRIC FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CAMPAIGN GROUP SESSION FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CAMPAIGN GROUP STATE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CAMPAIGN GROUP STATE FACT
D cont.
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CDR DIM1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CDR FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CHAT SESSION DIM
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CHAT SESSION FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CHAT THREAD FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-COBROWSE END REASON
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-COBROWSE FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-COBROWSE MODE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-COBROWSE PAGE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-COBROWSE USER AGENT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CONTACT ATTEMPT FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CONTACT INFO TYPE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CTL AUDIT LOG
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CTL ETL HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CTL EXTRACT HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CTL GDPR HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CTL PURGE HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-CTL TRANSFORM HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-DATE TIME
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-DIALING MODE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC CALLING LIST
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC CAMPAIGN
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC FOLDER
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC GROUP
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC LOGIN
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC PLACE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC SKILL
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GC TENANT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GIDB GCX LOGIN INFO
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GPM DIM1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GPM FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GPM MODEL
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GPM PREDICTOR
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GPM RESULT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-GROUP ANNEX
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-INTERACTION DESCRIPTOR
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-INTERACTION FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-INTERACTION RESOURCE FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-INTERACTION RESOURCE STATE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-INTERACTION TYPE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-IRF USER DATA CUST 1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-IRF USER DATA GEN 1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-IRF USER DATA KEYS
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-IXN RESOURCE STATE FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-LDR CAMPAIGN
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-LDR DEVICE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-LDR FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-LDR GROUP
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-LDR LIST
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-LDR POSTAL CODE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-LDR RECORD
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-MEDIA ORIGIN
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-MEDIA TYPE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-MEDIATION SEGMENT FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-POST CALL SURVEY DIM 1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-POST CALL SURVEY DIM 2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-POST CALL SURVEY DIM 3
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-POST CALL SURVEY DIM 4
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-POST CALL SURVEY DIM 5
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-POST CALL SURVEY DIM 6
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RECORD FIELD GROUP 1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RECORD FIELD GROUP 2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RECORD STATUS
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RECORD TYPE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-REQUESTED SKILL
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-REQUESTED SKILL COMBINATION
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RESOURCE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RESOURCE ANNEX
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RESOURCE GROUP COMBINATION
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RESOURCE STATE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-RESOURCE STATE REASON
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-ROUTING TARGET
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR ACTIVITIES FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR ACTIVITY
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR APPLICATION
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR BOTS FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CALL DISPOSITION
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CALL TYPE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CUST ATRIBUTES
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CUST ATRIBUTES FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR ENTRY POINT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXIT POINT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT HTTP REST
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT REQUEST
D cont.
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT REQUEST FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT REQUEST OUTCOME
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT SERVICE OUTCOME
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR GEO LOCATION
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR INPUT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR INPUT OUTCOME
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR LANGUAGE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR MESSAGE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR MILESTONE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SESSION FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY ANSWERS
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY I1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY I2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY QUESTIONS
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY QUESTIONS I1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY QUESTIONS I2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY QUESTIONS S1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY QUESTIONS S2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY S1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY S2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY SCORES
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY STATUS
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR SURVEY TRANSCRIPT FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR USER INPUT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR USER INPUTS FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR USER MILESTONE FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SM MEDIA NEUTRAL STATE FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SM RES SESSION FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SM RES STATE FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-SM RES STATE REASON FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-STRATEGY
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-TECHNICAL DESCRIPTOR
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-TIME ZONE
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-USER DATA CUST DIM 1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-USER DATA GEN DIM 1
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-USER DATA GEN DIM 2
- Draft:PEC-REP/Library/PDMLibraryGIM/Table-WORKBIN
- Draft:PEC-REP/Library/PDMLibraryGIM/TenantViews
- Draft:PEC-REP/Library/PDMLibraryGIM/View-ADMIN AUDIT LOG
- Draft:PEC-REP/Library/PDMLibraryGIM/View-ADMIN ETL JOB HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/View-ADMIN ETL JOB STATUS
- Draft:PEC-REP/Library/PDMLibraryGIM/View-ADMIN ETL STEP HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/View-ADMIN EXTRACT HISTORY
- Draft:PEC-REP/Library/PDMLibraryGIM/View-CALLING LIST
- Draft:PEC-REP/Library/PDMLibraryGIM/View-CALLING LIST TO CAMP FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/View-CAMPAIGN
- Draft:PEC-REP/Library/PDMLibraryGIM/View-CTL ETL HWM
- Draft:PEC-REP/Library/PDMLibraryGIM/View-GROUP
- Draft:PEC-REP/Library/PDMLibraryGIM/View-GROUP TO CAMPAIGN FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/View-PLACE
- Draft:PEC-REP/Library/PDMLibraryGIM/View-PLACE GROUP FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/View-RESOURCE GROUP FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/View-RESOURCE SKILL FACT
- Draft:PEC-REP/Library/PDMLibraryGIM/View-SKILL
- Draft:PEC-REP/Library/PDMLibraryGIM/View-TENANT
P
- PEC-AS/Current/ManageCC
- PEC-AS/Current/ManageCC/ASCapRules
- PEC-AS/Current/ManageCC/Multi-channel
- PEC-AS/Current/ManageCC/Templates
- PEC-AS/Current/ManageCC/VQs
- PEC-REP/Library/PDMLibraryGIM
- PEC-REP/Library/PDMLibraryGIM/AboutDataExport
- PEC-REP/Library/PDMLibraryGIM/AboutThisPDM
- PEC-REP/Library/PDMLibraryGIM/GIM850NewPDM
- PEC-REP/Library/PDMLibraryGIM/GIMDateTime
- PEC-REP/Library/PDMLibraryGIM/GIMNewPDM
- PEC-REP/Library/PDMLibraryGIM/GIMOverview
- PEC-REP/Library/PDMLibraryGIM/GIMPopAgent
- PEC-REP/Library/PDMLibraryGIM/GIMPopCAF
- PEC-REP/Library/PDMLibraryGIM/GIMPopData
- PEC-REP/Library/PDMLibraryGIM/GIMPopIRF
- PEC-REP/Library/PDMLibraryGIM/GIMPopIxn
- PEC-REP/Library/PDMLibraryGIM/GIMPopMSF
- PEC-REP/Library/PDMLibraryGIM/GIMTechDescComb
- PEC-REP/Library/PDMLibraryGIM/GIMTechDescr
- PEC-REP/Library/PDMLibraryGIM/InfoMartDBSchema
- PEC-REP/Library/PDMLibraryGIM/InfoMartGIDBTables
- PEC-REP/Library/PDMLibraryGIM/InfoMartIndexes
- PEC-REP/Library/PDMLibraryGIM/InfoMartPartitioning
- PEC-REP/Library/PDMLibraryGIM/InfoMartReferences
- PEC-REP/Library/PDMLibraryGIM/InfoMartSchemaChanges