Drilldown: Article
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Agent Adherence Reporting Metrics and End Notes (2) ·
Agent and contact center statistics (2) ·
Capacity rules (2) ·
Contact Center Performance Reporting Metrics (2) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Schedule Summary View and Reporting (2) ·
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Test IWD provisioning (2)
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- Draft:PEC-AS/Current/ManageCC/Agent and contact center statistics
- Draft:PEC-AS/Current/ManageCC/ASCapRules
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDSetup
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision
- Draft:PEC-WFM/Current/Administrator/AdhrEndNts