Drilldown: Article
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Agent Adherence Reporting Metrics and End Notes (2) ·
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Integrate IWD with Genesys Workforce Management (WFM) (2) ·
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Manage field codes (2) ·
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- Draft:PEC-WFM/Current/Administrator/AdhrEndNts
- Draft:PEC-WFM/Current/Administrator/CCPerf
- Draft:PEC-WFM/Current/Administrator/SchedSumm