Drilldown: Article

No (49) · Yes (2)

Draft:ContentAdmin (2) · Draft:GAA (3) · Draft:PEC-Admin (7) · Draft:PEC-CDDS (4) · Draft:PEC-GSM (1) · Draft:PEC-REC (19) · Draft:PEC-SF (5) · GASN (4) · PEC-Admin (2) · PEC-CDDS (4)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No · None · Yes · Other

None (14) · Administrator (36) · Administrator, Agent, Supervisor (1)

Administration (2) · Export (2) · Cloud Data Download Service (2) · What is an interaction (2) · Contact History Export Reference (2) · Get started with Genesys Multicloud CX (2) · Genesys Portal content accessibility (2)

Other values: ; Barb's Call Flow Diagrams 3/20 Collaboration Configure Agents Configuring and running Data Uploader for KPI Uploads Content browser Create a new dashboard Create a new search Dashboard Digital Explore Explore terms Get Started with Genesys Agent Assist for Genesys Multicloud CX How to configure and customize screen pops How to configure the Gplus Adapter How to install the Gplus Adapter Inbound Interaction lists Managing widgets Mary WEM in Engage cloud hybrid article My Messages widget Omnichannel Desktop Prepare your tenant Prerequisites and browser support Report widget Routing Saved searches Screen Recordings Search Filter Search Results grid System communications with the Genesys Multicloud CX Platform Trending User communications with the Genesys Multicloud CX platform User communications with the Genesys Multicloud CX platform over a private network User communications with the Genesys Multicloud CX platform over PSTN User communications with the Genesys Multicloud CX platform over the Internet Working with dashboards Working with saved trending filters

Administration (2) · Cloud Data Download Service (2) · What is an interaction (2) · Contact History Export Reference (2) · Get started with Genesys Multicloud CX (2) · Genesys Portal content accessibility (2) · Export (2)

Other values: ; Adapter configuration Adapter installation Barb's Call Flow Diagrams 3/20 Collaboration Configure Agents Configuring and running Data Uploader for KPI Uploads Content browser Create a new dashboard Create a new search Dashboard Digital Explore Explore terms Genesys Multicloud CX Inbound Interaction lists Managing widgets Mary WEM in Engage cloud hybrid article My Messages widget Omnichannel Desktop Prepare your tenant Prerequisites and browser support Report widget Routing Saved searches Screen pop configuration Screen Recordings Search Filter Search Results grid System communications with the platform Trending User communications over a private network User communications over PSTN User communications over the Internet User communications with the platform Working with dashboards Working with saved trending filters

None (47) · UserComms (4)

None (5) · Administrator (4) · Cloud Data Download Service (8) · Genesys Agent Assist (3) · Genesys Recording, Quality Management, and Speech Analytics (19) · Genesys Skills Management (1) · Gplus Adapter for ServiceNow (4) · Internal Content Administration (2) · Success Factors for Genesys Multicloud CX (5)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (15) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Cloud Data Download Service (8) · Genesys Portal (2) · Recording (19) · WEM (1)

None (49) · CE01 (2)

None (51)