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Article > Role : Administrator or Administrator, Agent or Administrator, Agent, Developer, Supervisor or Administrator, Supervisor or Developer & Product : Intelligent Workload Distribution or None

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Standalone:
None (1) · No (39) · Yes (7)
productshort:
DES (1) · Draft:DES (1) · Draft:Mixed (10) · Draft:PEC-Admin (5) · Draft:PEC-IWD (7) · Draft:PEC-REP (1) · GWS (1) · Mixed (8) · PE-GPR (1) · PEC-DC (5) · PEC-IWD (5) · STRMS (1) · VM (1)
Platform:
None (19) · GenesysCloud (1) · GenesysEngage-cloud (8) · GenesysEngage-onpremises (19)
ComingSoon:
No (45) · Yes (2)
Role: (Click arrow to add another value)
DisplayName:
Lucene query syntax (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · TLS for Genesys Engage Servers (2) · How Intelligent Workload Distribution works (2) · Provision IWD Data Mart (2) · Provision IWD (2)
Other values:
TocName:
None (6) · Agent Details Activity Report (1) · Authentication (1) · BDS on Mixed Mode (1) · BDS on Mixed Mode with GVP (1) · BDS on prem (1) · Chat Bots (1) · Collaboration (1) · Create Service Channel (1) · Deploy Data Loader on EKS (1) · Designer (1) · Digital (1) · Digital Channels (1) · Feature support (1) · General Architecture (1) · GVP (1) · How IWD works (2) · Inbound (1) · Integrate IWD with WFM (2) · IWD Queries (2) · Manage field codes (1) · Manage PII (1) · Manage SMS Keywords (1) · Manage standard responses (1) · Naming conventions (1) · Omnichannel Desktop (1) · Overview (1) · Prepare for Gmail integration (1) · Provision Event Stream (1) · Reporting (1) · Routing (1) · Set up IWD (1) · Suite Level Requirements (1) · TLS (2) · Use Cases (1) · Voice Bots (1) · WebRTC agents (1) · Workspace Web Edition (1)
Dimension:
None (42) · Journey (2) · sr (3)
Product: (Click arrow to add another value)
Manual:
None (2) · Admin (5) · Administrator (11) · Deployment (19) · Designer (2) · GWSPEGuide (1) · IWDDMPEGuide (2) · IWDPEGuide (2) · RPRT (1) · STRMSPEGuide (1) · VMPEGuide (1)
Application:
None (34) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Designer (6) · intelligent Workload Distribution (2) · Reporting, Reporting GCXI (1)
UseCase:
None (42) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (42) · 55cef4ff-9306-4313-8fd8-377282a38478 (5)

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