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Article > Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
Other
& UseCase :
CE01 or
CE16, CE18, CE19, CE27, CE29 or
CE31, CE41, EE31 or
CE37
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Customer Service Automation Solution Guide (Genesys Multicloud CX) (2) ·
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Get started with Predictive Engagement for Genesys Cloud CX (2) ·
How Agent Workspace works (2) ·
How Outbound works (2) ·
How Recording, Quality Management and Speech Analytics works (2)
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