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Article > Manual : CX Insights or EmailPEGuide or PDNAA & UseCase: None

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Standalone:
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productshort:
Draft:PEC-Email (11) · Draft:PEC-GSM (121) · Draft:PEC-REP (110) · PEC-Email (10)
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None (25) · GenesysEngage-cloud (226) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
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DisplayName:
None (5) · Architecture (3) · Before you begin (2) · About Email (2) · High availability and disaster recovery (2) · Agent State Details Report (2) · Configure Email (2) · Deploy Email (2) · Provision Email (2) · Agent Details Activity Report (2) · Agent Login-Logout Details Report (2) · Agent Group Membership Details Report (2)
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None (23) · Agent Details Activity Report (2) · Agent State Details Report (2) · Upgrade, rollback, or uninstall (2) · Agent Group Membership Details Report (2) · Agent Login-Logout Details Report (2)
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Email (21) · Genesys Skills Management (121) · Reporting (110)
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