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GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) ·
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None (2) ·
(New) Task summary: contact center setup (1) ·
Action map performance (1) ·
Agent and contact center statistics (2) ·
Archiving and Forgetting Users (1) ·
Capacity rules (2) ·
Configure a multi-channel contact center (2) ·
Configure Caller ID (voice) (1) ·
Configure conference call options (voice) (1) ·
Configure contact management options (1) ·
Configure inactivity timeout options (1) ·
Configure voice ringtones (1) ·
Create and manage administrators (In bulk) (1) ·
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Create and manage supervisors (1) ·
Create and manage teams (1) ·
Create multi-channel agents (1) ·
Creating Templates Associated to Roles (1) ·
Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
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Enable Hold options (voice) (1) ·
Enable voice transfer options (voice) (1) ·
Import agents (1) ·
Integrating Gplus Adapter in Lightning (1) ·
Interaction channels (1) ·
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Showing below up to 42 results in range #1 to #42.
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D
- Draft:PEC-AS/Current/ManageCC/Agent and contact center statistics
- Draft:PEC-AS/Current/ManageCC/ASCapRules
- Draft:PEC-AS/Current/ManageCC/Auto Answer and Auto Ready
- Draft:PEC-AS/Current/ManageCC/Auto Ready
- Draft:PEC-AS/Current/ManageCC/Conferencing
- Draft:PEC-AS/Current/ManageCC/Configure Caller ID
- Draft:PEC-AS/Current/ManageCC/Configure Team Communicator
- Draft:PEC-AS/Current/ManageCC/Contact Center channels
- Draft:PEC-AS/Current/ManageCC/Contact center controls
- Draft:PEC-AS/Current/ManageCC/Contact management
- Draft:PEC-AS/Current/ManageCC/Create and manage administrators
- Draft:PEC-AS/Current/ManageCC/Create and manage agent groups
- Draft:PEC-AS/Current/ManageCC/Create and manage agents
D cont.
- Draft:PEC-AS/Current/ManageCC/Create and manage supervisors
- Draft:PEC-AS/Current/ManageCC/Create and manage teams
- Draft:PEC-AS/Current/ManageCC/Create multi-media agents
- Draft:PEC-AS/Current/ManageCC/Enable channels for interactions
- Draft:PEC-AS/Current/ManageCC/Hold Options
- Draft:PEC-AS/Current/ManageCC/Import agents
- Draft:PEC-AS/Current/ManageCC/Inactivity Timeout
- Draft:PEC-AS/Current/ManageCC/Manage business attributes by transaction
- Draft:PEC-AS/Current/ManageCC/Manage user access
- Draft:PEC-AS/Current/ManageCC/Multi-channel
- Draft:PEC-AS/Current/ManageCC/Templates
- Draft:PEC-AS/Current/ManageCC/Transfers
- Draft:PEC-AS/Current/ManageCC/Use templates to configure agents
- Draft:PEC-AS/Current/ManageCC/Voice Ringtones
D cont.
- Draft:PEC-AS/Current/ManageCC/VQs
- Draft:PEC-GSM/9.0/PDNAA/ArchivingUsers
- Draft:PEC-GSM/9.0/PDNAA/Certificates
- Draft:PEC-GSM/9.0/PDNAA/CreatingTemplatesAssociatedtoRoles
- Draft:PEC-GSM/9.0/PDNAA/ManageHierarchy
- Draft:PEC-GSM/9.0/PDNAA/Questions
P
- PEC-AS/Current/ManageCC/Agent and contact center statistics
- PEC-AS/Current/ManageCC/ASCapRules
- PEC-AS/Current/ManageCC/Multi-channel
- PEC-AS/Current/ManageCC/Templates
- PEC-AS/Current/ManageCC/VQs