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Table structure:

  • DisplayName - String
  • TocName - String
  • Context - Wikitext
  • Product - String
  • ProductShort - String

This table has 24 rows altogether.

Page DisplayName TocName Context Product ProductShort
DES/DesHWSizCal Designer Hardware Sizing Calculator Designer Hardware Sizing Calculator Use this Excel workbook to calculate the hardware requirements needed to handle your expected user load. DES
DES/DesHWSizCal Designer Hardware Sizing Calculator Designer Hardware Sizing Calculator Use this Excel workbook to calculate the hardware requirements needed to handle your expected user load. Designer DES
DES/TSExtAPICallsSerReqs Troubleshoot External API Calls or Service Requests from Designer Troubleshoot External API Calls or Service Requests from Designer Learn what happens when a Designer application makes an HTTP REST call using the HTTP REST block and how to troubleshoot issues with external API calls or service requests from Designer. Designer DES
Draft:ContentAdmin/Test Simple Standalone alarmCodes Section The service install script file must be run once to install the adapter instance as a service after the parameters have been set. As part of the service installation, the prunsrv.exe file is copied and given the name of the new service e.g. GPlusAdapter_WFM_P.exe.

1.1.1.1  32-bit or 64-bit Service Installation

As Java 11 is only available as a 64-bit JVM, it must be installed as a 64-bit service. The default installation uses the following line to rename the prunsrv.exe executable but there are two versions of that file available depending on the Windows version:

                                        COPY prunsrv.exe %RENAMED_EXE% 

Internal Content Administration Draft:ContentAdmin
Draft:DES/DesHWSizCal Designer Hardware Sizing Calculator Designer Hardware Sizing Calculator Use this Excel workbook to calculate the hardware requirements needed to handle your expected user load. Designer Draft:DES
Draft:DES/TSExtAPICallsSerReqs Troubleshoot External API Calls or Service Requests from Designer Troubleshoot External API Calls or Service Requests from Designer Learn what happens when a Designer application makes an HTTP REST call using the HTTP REST block and how to troubleshoot issues with external API calls or service requests from Designer. Designer Draft:DES
Draft:FieldSupport/Private/MulticloudOverview/Containers About Containers About using containers to handle software delivery. Field Support Content Draft:FieldSupport
Draft:FieldSupport/Private/MulticloudOverview/PrivateEdition Genesys Multicloud CX Private Edition Introduction to Genesys Multicloud CXTM Multicloud architecture and required infrastructure. Field Support Content Draft:FieldSupport
Draft:IXN/IXN Events Event attributes Event attributes Learn about the attributes that make up the events. Interaction Server Draft:IXN
Draft:RN/CreateRN Create manual RN Use the form button below to create a new Base Unit RN manually. This is reserved for special cases where access to Multicloud Jira is not available. RN Automation Warehouse Draft:RN
Draft:RN/RNListing List of all internal draft RNs Use this page to find a list of all the Draft Base Unit release notes currently in circulation. These RNs make up the feeder content for the customer-facing release note pages RN Automation Warehouse Draft:RN
Draft:System/Accessibility feedback Accessibility feedback Accessibility feedback This page provides information on how to provide feedback. System-Level Documentation Draft:System
Draft:System/Current/GenesysChoice/Overview Genesys Choice overview Overview Learn about Genesys Choice for Multicloud CX and its capabilities. System-Level Documentation Draft:System
Draft:System/EOL Genesys™ Products and Components EOL Life Cycle Table Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
Important

Download an EOL PDF

To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.

System-Level Documentation Draft:System
Draft:System/EOL PDF End of Life Cycle Table Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
Important
For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
 System-Level Documentation Draft:System
Draft:System/EOL XR Genesys™ Products and Components EOL Life Cycle Table Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
Important

Download an EOL PDF

To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.

Draft:System
Draft:System/GenEngagecloudsysrqmt Genesys Multicloud CX system requirements Genesys Multicloud CX system requirements Learn about the requirements for hardware and software. System-Level Documentation Draft:System
Draft:System/genesys-engage-terms-conditions Genesys Choice Terms and Conditions Provides Genesys Choice terms and conditions for direct and indirect customers. System-Level Documentation Draft:System
Draft:System/GenesysChoiceOverview Genesys Choice overview Overview Learn about Genesys Choice for Multicloud CX and its capabilities. System-Level Documentation Draft:System
RN/CreateRN Create manual RN Use the form button below to create a new Base Unit RN manually. This is reserved for special cases where access to Multicloud Jira is not available. RN
System/Accessibility feedback Accessibility feedback Accessibility feedback This page provides information on how to provide feedback. System
System/EOL Genesys™ Products and Components EOL Life Cycle Table Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
Important

Download an EOL PDF

To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.

System-Level Documentation System
System/EOL PDF Genesys™ Products and Components EOL Life Cycle Table Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
Important
 System-Level Documentation System
System/GenEngagecloudsysrqmt Genesys Multicloud CX system requirements Genesys Multicloud CX system requirements Learn about the requirements for hardware and software. System-Level Documentation System
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