Base unit of content for Agent Workspace - 9.0.000.84
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.84 (Change release number) |
| Release Type | |
| Highlight | Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance |
| Boilerplate(s) Used | |
| Release Date | 2021-07-22 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-July-21 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-16320 | New | Agent Workspace is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a lim... | |
| GAPI-25507 | New | Agents can now open a single Agent Workspace session in up to five browser tabs in Chrome, Edge ... | Navigating Agent Workspace |
| GAPI-25508 | New | Agent Workspace now has improved support for Web-RTC when multiple instances of Agent Workspace are ... | Navigating Agent Workspace |
| GAPI-26488 | New | For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Workspace ... | |
| GAPI-26727 | New | Agent Workspace can now be configured so that a Corporate Favorite is available in the Team... | |
| GAPI-26728 | New | You can now hide the Transfer and Conference buttons in the Voice interaction tool... | |
| GAPI-27271 | New | For environments using Intelligent Workload Distribution, in the Workspace Contact History, ... | Contacts and interactions |
| GAPI-27498 | New | Team Communicator now has the option to configure different list Corporate Favorites for... | |
| GAPI-27329 | New | The secondary login view where agents enter place, queue, and language is enhanced to improve login. | |
| GAPI-27384 | Resolved Issue | The Consultation bar is no longer incorrectly displayed in certain scenarios involving two or ... | |
| GAPI-29159 | Resolved Issue | Agents can now see all standard responses when Agent Workspace is configured to display a subset of ... | |
| GAPI-27994 | Resolved Issue | For Internet Explorer 11 users, the Help now works correctly. | |
| GAPI-28131 | Resolved Issue | A defense has been introduced in Team Communicator to avoid the component becoming stuck, disp... | |
| GAPI-28360 | Resolved Issue | Agents can now complete chat consultations by Conference or Transfer. Previously, in som... | |
| GAPI-28391 | Resolved Issue | For Internet Explorer 11 users, the Performance Tracker now works correctly. Previously, count... | |
| GAPI-28535 | Resolved Issue | Team Communicator keyboard navigation for the Consultation feature has been improved. | |
| GAPI-28645 | Resolved Issue | The Voice channel no longer becomes stuck in the Pending state in the My Channels view a... | |
| GAPI-28682 | Resolved Issue | For Internet Explorer 11 users, Agent Workspace no longer displays a misleading warning message on t... |
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