Base unit of content for Agent Workspace - 9.0.000.84

From Genesys Documentation
Jump to: navigation, search

Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 9.0.000.84 (Change release number)
Release Type
Highlight Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance
Boilerplate(s) Used
Release Date 2021-07-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-July-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-16320 New Agent Workspace is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a lim...
GAPI-25507 New Agents can now open a single Agent Workspace session in up to five browser tabs in Chrome, Edge ... Navigating Agent Workspace
GAPI-25508 New Agent Workspace now has improved support for Web-RTC when multiple instances of Agent Workspace are ... Navigating Agent Workspace
GAPI-26488 New For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Workspace ...
GAPI-26727 New Agent Workspace can now be configured so that a Corporate Favorite is available in the Team...
GAPI-26728 New You can now hide the Transfer and Conference buttons in the Voice interaction tool...
GAPI-27271 New For environments using Intelligent Workload Distribution, in the Workspace Contact History, ... Contacts and interactions
GAPI-27498 New Team Communicator now has the option to configure different list Corporate Favorites for...
GAPI-27329 New The secondary login view where agents enter place, queue, and language is enhanced to improve login.
GAPI-27384 Resolved Issue The Consultation bar is no longer incorrectly displayed in certain scenarios involving two or ...
GAPI-29159 Resolved Issue Agents can now see all standard responses when Agent Workspace is configured to display a subset of ...
GAPI-27994 Resolved Issue For Internet Explorer 11 users, the Help now works correctly.
GAPI-28131 Resolved Issue A defense has been introduced in Team Communicator to avoid the component becoming stuck, disp...
GAPI-28360 Resolved Issue Agents can now complete chat consultations by Conference or Transfer. Previously, in som...
GAPI-28391 Resolved Issue For Internet Explorer 11 users, the Performance Tracker now works correctly. Previously, count...
GAPI-28535 Resolved Issue Team Communicator keyboard navigation for the Consultation feature has been improved.
GAPI-28645 Resolved Issue The Voice channel no longer becomes stuck in the Pending state in the My Channels view a...
GAPI-28682 Resolved Issue For Internet Explorer 11 users, Agent Workspace no longer displays a misleading warning message on t...
Retrieved from "https://all.docs.genesys.com/RN/AgentDesktop/9.0.000.84 (2024-04-19 13:19:22)"
Comments or questions about this documentation? Contact us for support!