Base unit of content for Agent Desktop - 9.0.000.84

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Component RN Definition[edit source]

Component Agent Desktop
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 9.0.000.84 (Change release number)
Release Type
Highlight Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance
HighlightBoilerplate
Release Date 2021-07-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-July-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-16320 New Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA wi...
GAPI-25507 New Agents can now open a single Agent Desktop session in up to five browser tabs in Chrome, Edge Ch... Navigating Agent Desktop
GAPI-25508 New Agent Desktop now has improved support for Web-RTC when multiple instances of Agent Desktop are open... Navigating Agent Desktop
GAPI-26488 New For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Desktop no...
GAPI-26727 New Agent Desktop can now be configured so that a Corporate Favorite is available in the Team C...
GAPI-26728 New You can now hide the Transfer and Conference buttons in the Voice interaction tool...
GAPI-27271 New For environments using Intelligent Workload Distribution, in the Workspace Contact History, ... Contacts and interactions
GAPI-27498 New Team Communicator now has the option to configure different list Corporate Favorites for...
GAPI-27329 New The secondary login view where agents enter place, queue, and language is enhanced to improve login.
GAPI-27384 Resolved Issue The Consultation bar is no longer incorrectly displayed in certain scenarios involving two or ...
GAPI-29159 Resolved Issue Agents can now see all standard responses when Agent Desktop is configured to display a subset of th...
GAPI-27994 Resolved Issue For Internet Explorer 11 users, the Help now works correctly.
GAPI-28131 Resolved Issue A defense has been introduced in Team Communicator to avoid the component becoming stuck, disp...
GAPI-28360 Resolved Issue Agents can now complete chat consultations by Conference or Transfer. Previously, in som...
GAPI-28391 Resolved Issue For Internet Explorer 11 users, the Performance Tracker now works correctly. Previously, count...
GAPI-28535 Resolved Issue Team Communicator keyboard navigation for the Consultation feature has been improved.
GAPI-28645 Resolved Issue The Voice channel no longer becomes stuck in the Pending state in the My Channels view a...
GAPI-28682 Resolved Issue For Internet Explorer 11 users, Agent Desktop no longer displays a misleading warning message on the...
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