Base unit of content for Agent Desktop - 9.0.000.84

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Component RN Definition[edit source]

Component Agent Desktop
Deployment Type hosted AWS, hosted Azure
Release Number 9.0.000.84 (Change release number)
Release Type
Highlight Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance
Release Date 2021-07-22
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-July-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-16320 New Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA wi...
GAPI-25507 New Agents can now open a single Agent Desktop session in up to five browser tabs in Chrome, Edge Ch... Navigating Agent Desktop
GAPI-25508 New Agent Desktop now has improved support for Web-RTC when multiple instances of Agent Desktop are open... Navigating Agent Desktop
GAPI-26488 New For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Desktop no...
GAPI-26727 New Agent Desktop can now be configured so that a Corporate Favorite is available in the Team C...
GAPI-26728 New You can now hide the Transfer and Conference buttons in the Voice interaction tool...
GAPI-27271 New For environments using Intelligent Workload Distribution, in the Workspace Contact History, ... Contacts and interactions
GAPI-27498 New Team Communicator now has the option to configure different list Corporate Favorites for...
GAPI-27329 New The secondary login view where agents enter place, queue, and language is enhanced to improve login.
GAPI-27384 Resolved Issue The Consultation bar is no longer incorrectly displayed in certain scenarios involving two or ...
GAPI-29159 Resolved Issue Agents can now see all standard responses when Agent Desktop is configured to display a subset of th...
GAPI-27994 Resolved Issue For Internet Explorer 11 users, the Help now works correctly.
GAPI-28131 Resolved Issue A defense has been introduced in Team Communicator to avoid the component becoming stuck, disp...
GAPI-28360 Resolved Issue Agents can now complete chat consultations by Conference or Transfer. Previously, in som...
GAPI-28391 Resolved Issue For Internet Explorer 11 users, the Performance Tracker now works correctly. Previously, count...
GAPI-28535 Resolved Issue Team Communicator keyboard navigation for the Consultation feature has been improved.
GAPI-28645 Resolved Issue The Voice channel no longer becomes stuck in the Pending state in the My Channels view a...
GAPI-28682 Resolved Issue For Internet Explorer 11 users, Agent Desktop no longer displays a misleading warning message on the...
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