Callback VQ Watermark Block
From Genesys Documentation
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Contents
You can use this block to check the number of active callbacks that are currently queued for a specific virtual queue (VQ).
Related documentation:
This block enables you to check the number of active callbacks that are currently queued for a specific virtual queue (VQ). The result is returned as a "watermark" value that represents the number of executed callbacks.
This can be useful for certain business scenarios, such as when you want to stop offering immediate callbacks if there are a certain number of active calls already in the queue.
Inputs tab
Specify the Callback VQ to check for callbacks that are waiting in the queue or in a state of execution (such as being dialed or routed to an agent).
Example
Results tab
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