A customer's experience

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This topic is part of the manual Altocloud Agent's Guide for version Current of Altocloud.

Altocloud presents contextual information about your visitor's history with your website and company.

How chats appear


Altocloud automatically displays a chat window when a customer takes a specific action, such as requesting a quote or clicking a Chat Now button.

If the visitor accepts the chat, Altocloud initiates a chat interaction that is routed to your queue.