From Genesys Documentation
This is a draft page; the published version of this page can be found at UseCases.
Genesys Cloud CX
Explore the Genesys Cloud CX Use Cases.
Genesys Engage on-premises
Explore the Genesys Engage On-Premises Use Cases.
PureConnect
Explore the PureConnect Use Cases.
Training Video
Learn how to find the use case you need, from across the Genesys platforms.
Use Cases are the way we visualize great experiences, discover business opportunities, and design solutions.
Architecture Blueprints, also available on this portal, offer the implementation details for these use cases, guaranteeing consistency and interoperability.
Navigating the Use Cases
Explore Use Case Benefits
Find use cases according to their stated benefits.
Explore Interdependencies
Find lists of interdependencies per use case.
Blueprints
Find downloadable blueprints.