From Genesys Documentation
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*{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | *{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | ||
*{{Link-Standalone|topic=PEC-VM/Users}} | *{{Link-Standalone|topic=PEC-VM/Users}} | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal information}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal information}} | ||
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| + | |Type=XYZ Documentation | ||
| + | |Title=Integrations | ||
| + | |Description=Gplus Adapters integrate the Genesys Agent Desktop inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application. | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent|topic=GPASFLGettingStarted|display text=Gplus Adapter for Salesforce Agent's Guide}} | ||
| + | *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|display text=Gplus Adapter for Microsoft Dynamics 365 Agent's Guide}} | ||
| + | *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|display text=Gplus Adapter for ServiceNow Agent's Guide}} | ||
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}} | }} | ||
|workspace_id=PEC-Agent | |workspace_id=PEC-Agent | ||
}} | }} | ||
Revision as of 20:37, September 15, 2020
This is a draft page; the published version of this page can be found at PEC-Agent.
Click on any of the following to see the documentation for that version:
Communicate with customers and team members
Manage your work schedule
Integrations
Gplus Adapters integrate the Genesys Agent Workspace inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application.