Difference between revisions of "Draft:PEC-AS"

Revision as of 21:49, February 14, 2020

This is a draft page; the published version of this page can be found at PEC-AS.

Click on any of the following to see the documentation for that version:

How it works

How Agent Setup works

Release Notes

Agent Setup release notes

Contact center setup

Agent desktop settings

Agent desktop settings overview

Get Started

Agent Setup Administrator's Guide

Private Edition

Find detailed information about how to deploy this service in your environment.

Genesys Web Services and Applications Private Edition Guide

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|displayname=Outbound
+|displayname=Agent Setup
 |contentarea=PureEngage
 |landingpage=No
-|definition=Proactively engage with customers across multiple channels to manage expectations and keep them informed throughout their journeys.
+|definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Desktop and Gplus Adapter for Salesforce Lightning.
+|Platforms=PureEngage
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
-|Type=Get Started
+|Platform=PureEngage
-|Title=How it works
+|Type=Release Notes
-|Description={{#mintydocs_link:topic=PEC-OU/HIW|standalone|display text=How outbound works}}
+|Title=How Agent Setup works
+|Links={{Link-AnywhereElse|product=PEC-AS|topic=HIW|standalone|display text=How Agent Setup works}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
+|Platform=PureEngage
 |Type=Release Notes
-|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/CXC CX Contact RN]
+|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup release notes]
-[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Outbound Outbound legacy RN]
 |Columns=No
 }}{{MintyDocsProductLandingSections
+|Platform=PureEngage
+|Type=Install and Config
+|Title=Contact center setup
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Hierarchy|display text=Settings and configuration overview}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario|display text=Scenario: Onboarding agents and supervisors}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Agent_options_overview|display text=Agent settings overview}}
+|Columns=Yes
+}}{{MintyDocsProductLandingSections
+|Platform=PureEngage
 |Type=Install and Config
-|Title=Administrator
+|Title=Agent desktop settings
-|Links=[[Draft:PEC-OU/Current/CXContact/GetStarted|CX Contact]]
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Agent desktop settings overview}}
-[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Outbound Outbound legacy]
-[https://help.mypurecloud.com/articles/campaign-management-page/ Campaign management overview]
 |Columns=No
 }}
-|workspace_id=PEC-OU
 }}