Difference between revisions of "Draft:PEC-AS"

Latest revision as of 13:55, August 16, 2022

This is a draft page; the published version of this page can be found at PEC-AS.

Click on any of the following to see the documentation for that version:

How it works

How Agent Setup works

Release Notes

Agent Setup release notes

Contact center setup

Agent desktop settings

Agent desktop settings overview

Get Started

Agent Setup Administrator's Guide

Private Edition

Find detailed information about how to deploy this service in your environment.

Genesys Web Services and Applications Private Edition Guide

@@ Line 1: / Line 1: @@
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-|contentarea=PureEngage
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+|previewers=ASPreview
+|contentarea=Genesys Multicloud CX
 |landingpage=No
-|definition=Proactively engage with customers across multiple channels to manage expectations and keep them informed throughout their journeys.
+|definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Workspace and Gplus Adapter for Salesforce Lightning.
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-|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/CXC CX Contact RN]
+|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Setup|display text=Agent Setup release notes}}
-[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Outbound Outbound legacy RN]
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+|Platform=GenesysEngage-cloud
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-|Title=Administrator
+|Title=Contact center setup
-|Links=[[Draft:PEC-OU/Current/CXContact/GetStarted|CX Contact]]
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Hierarchy|display text=Settings and configuration overview}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario|display text=Scenario: Onboarding agents and supervisors}}
-[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Outbound Outbound legacy]
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Agent_options_overview|display text=Agent settings overview}}
+|Columns=Yes
-[https://help.mypurecloud.com/articles/campaign-management-page/ Campaign management overview]
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Install and Config
+|Title=Agent desktop settings
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Agent desktop settings overview}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
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+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Type=Private Edition
+|Description={{PrivateEditionBoilerplate|Boilerplate=3}}
+|Links=* {{Link-AnywhereElse|product=GWS|version=Current|manual=GWSPEGuide}}
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-|workspace_id=PEC-OU
+|Platform=GenesysEngage-cloud
 }}