View segments

Learn how to search for, create, edit, duplicate, and delete segments.

Prerequisites

• Configure the following permissions in Genesys Cloud:
  • Journey > Segment >Add , Delete, Edit, View

Search for segments

Type one or more characters (not case-sensitive) for which to search. As you type, only the segments that match your criteria appear in the list.

A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.

Create a segment

To create a segment, click Create segment and then follow the instructions in Manage segments.

Edit a segment

To modify a segment, search for it and then click the Edit menu option. Follow the instructions in Manage segments.

Duplicate a segment

To simplify the process of creating a segment, you can duplicate an existing segment. Search for the segment to duplicate and then click the Duplicate menu option. The duplicate segment displays in edit mode. Specify a new name for the duplicate segment and then modify the remaining information as appropriate.

Delete a segment

To delete a segment permanently, search for the segment, click the Delete menu option, and then confirm.

Important

Deletion is permanent. To suspend the segment temporarily from matching, deactivate it instead.

AI-328 new view

Entity	Description
Name	Segment name.
Description	Segment description.
Type	Segment type (such as session or customer).
Segment Matches	Number of visitors matched to the segment.
Action Maps	Number of action maps configured to use the segment.
Outcomes Achieved	Number of outcomes achieved for the segment.
Active	Indicates whether the segment is ready to match visitors on your web site.
Updated	Date the outcome was last modified.