Prepare widgets for Genesys Predictive Engagement

Learn why and how to configure a widget for use with Genesys Predictive Engagement.

About web messaging

Feature coming soon: Web messaging

This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. To use web messaging, you configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet.

1. Administrators: Create a Genesys Cloud Version 2 widget

Follow the instructions to configure a Genesys Cloud Version 2 widget.

As you configure the widget, remember:

• Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
• The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
• After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

2. Developers: Configure and deploy the widget on your platform

Important

On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.

For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:

• Genesys Cloud:
  • Follow these instructions to deploy the Version 2 widget on your website.
• Genesys Engage:
  • Genesys Engage cloud instructions
  • Genesys Engage Premise instructions
• PureConnect:
  • Configure widgets
  • Deploy widgets