Live Now

Live Now presents live tracking information about visitors who are currently on your website.

About Live Now

When you open the Genesys Predictive Engagement Admin UI, the first page you see is the Live Now page.

Filter by segments

To see only visitors who belong to specific segments, in the Choose segments list select the segments you want.

Search for visitors

You can search for visitors by their:

• Name
• Browsing website
• Location

For example, a search for "Atl" displays visitors from Atlanta. A search for "Ho" displays all visitors who are browsing the "Home Insurance" webpage and the visitors in the "Hot Prospect" segment.

Search is not case-sensitive.

Status

The status reflects the visitor's status on your website:

• Green: Online. The visitor is active on your website.
• Orange: Idle. The visitor is not currently on your website The browser is minimized, or the visitor is looking at a different site in a separate tab.
• Grey: Away. The visitor has closed the page or the visit has expired.

Important

When a visitor arrives your website, Genesys Predictive Engagement begins timing their presence. After 30 minutes of inactivity, Genesys Predictive Engagement automatically ends their session.

View visitor details

To see the details about a visitor, click the visitor's name. For more information about the types of details available, see Visitor details.

View web page

To see the website page where the visitor is currently browsing, click the link under Browsing.