Prepare widgets for Genesys Predictive Engagement

Learn why and how to configure a widget for use with Genesys Predictive Engagement.

1. Administrators: Create a PureCloud Version 2 widget

Follow the instructions to configure a PureCloud Version 2 widget.

As you configure the widget, remember:

• Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
• The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
• After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

2. Developers: Configure and deploy the widget on your platform

Important

On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.

For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:

• PureCloud:
  • Follow these instructions to deploy the Version 2 widget on your website.
• PureEngage:
  • PureEngage Cloud instructions
  • PureEngage Premise instructions
• PureConnect:
  • Configure widgets
  • Deploy widgets