Scenario Intra-Day: Publish Schedule Wizard
From Genesys Documentation
This topic is part of the manual Workforce Management Web for Supervisors (Classic) Help for version Current of Workforce Management.
Contents
Use this wizard to select a date range from selected scenarios to publish to or extract from the Master Schedule.
Related documentation:
Use the Publish Schedule Wizard to publish specific date ranges from the scenarios to Master Schedules, or extract specific date ranges from the Master Schedules to scenarios.
At any scenario view, click Publish . The wizard activates and presents these screens:
Select the Action screen
- Select the radio button that corresponds to the action you wish to take:
- Publish to the Master Schedule
- Extract from the Master Schedule
- Click Next.
Publish to the Master Schedule from the scenario
This screen appears only if you selected Publish to the Master Schedule at the previous screen.
- Make the following selections:
- In the Dates area, use the spin boxes or pop-up calendars to specify Start and End dates for the selected scenario.
This date range is the publishing source. - Select the Publish To Date Range check box to activate that area, then use the spin boxes or pop-up calendars to specify Start and End dates for the Master Schedule.
This date range is the publishing destination. - In the Agents area, select agents from an object tree individually, or in groups by selecting teams, sites, BUs, or Enterprise.
- Select the Insert Granted Exception, Time Off and Day Off Calendar items check box to specify that this action is performed during publication.
- In the Dates area, use the spin boxes or pop-up calendars to specify Start and End dates for the selected scenario.
- Click Finish (or Previous to return to the Select Action screen).
Extract from the Master Schedule to the scenario
This screen appears only if you selected Extract from the Master Schedule at the previous screen.
- Make the following selections:
- In the Dates area, use the spin boxes or pop-up calendars to specify Start and End dates for the selected scenario. This date range is the publishing source.
- In the Agents area, select agents from an object tree individually, or in groups by selecting teams, sites, business units, or Enterprise.
- Click Finish (or Previous to return to the Select Action screen).
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