Calendar

• 

• Supervisor

This topic describes the Calendar module.

Related documentation:

• How Workforce Management works

The Calendar module contains two sub-modules:

• Select Calendar items to:
  • Add availability, days off, exceptions, shifts, time off, and working hours.
  • Edit agent exceptions, preferences, and time off.
  • Review rotating patterns.
  • Change the time zone to view Calendar items' times in the selected by user time zone.
• Select Time-Off Limits to set time-off limits.