Prerequisites
From Genesys Documentation
Revision as of 16:26, October 26, 2018 by DannaShirley (talk | contribs)
This topic is part of the manual Genesys Predictive Engagement Plugin for Workspace Desktop Edition Deployment Guide for version Current of Genesys Predictive Engagement.
This article describes the prerequisites for the Altocloud Workspace Desktop Edition plugin.
The prerequisites for the Altocloud Workspace Desktop Edition plugin are:
- Workspace Desktop Edition
- 8.5.100.05 or higher
- Installed Frameworks
- Microsoft Visual C++ 2013 Redistributable or newer
- .NET Framework 4.5.2 or newer
- Supported Platforms for Workspace Desktop Edition Plugin
- Windows 7 (x86/x64)
- Windows 8 (x86/x64)
- Windows 10 (x86/x64)
- Windows Server 2012 (x64)
- Windows Server 2016 (x64)
- An active Altocloud account
- An OAuth client for your PureEngage instance. For more information, see [[ATC/Current/AdminGuide/OAuth_Client_settings|]].
- Agent desktop with public Internet access
- To configure a proxy for Internet access, see Altocloud Plugin Configuration Options.
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