Searches performed (admin view)
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to see what a customer has searched for on your website. This gives you insight into their specific questions and prepares you to better answer them.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View searches performed
Each search string appears below the visit journey map.
View search details in the visit journey map
In the visit journey map, hover over a search icon to see what the customer searched for.
Comments or questions about this documentation? Contact us for support!