Gplus Adapter for Salesforce Lightning - Genesys Documentation

Gplus Adapter for Salesforce

Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.

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This is a draft page; the published version of this page can be found at PEC-GPA.

Click on any of the following to see the documentation for that version:

How it works

How Gplus Adapter for Salesforce works

Release Notes

Administration

Agent's Guide

Gplus Adapter for Salesforce Agent's Guide

Retrieved from "https://all.docs.genesys.com/Draft:PEC-GPA (2025-06-20 18:02:37)"

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