Cookies

• Developer

Genesys Widgets uses the following cookies to restore chat sessions, track the state of the UI, store a customer's decisions, and more. The customer's browser must enable cookies, or Genesys Widgets will not work properly.

Related documentation:

• How Widgets works

Important

Genesys Widgets never stores Personally Identifiable Information (PII) in its cookies.

App

_genesys.widgets.app.autoLoadList

ClickToCall

_genesys.widgets.clicktocall.state.open
_genesys.widgets.clicktocall.state.expire
_genesys.widgets.clicktocall.state.phone_number
_genesys.widgets.clicktocall.state.phone_tel_href
_genesys.widgets.clicktocall.state.access_code

Console

_genesys.widgets.console.session
_genesys.widgets.console.commandPlugin
_genesys.widgets.console.command
_genesys.widgets.console.eventPlugin
_genesys.widgets.console.event
_genesys.widgets.console.optionsArea
_genesys.widgets.console.activeSubscriptions
_genesys.widgets.console.windowPosition

KnowledgeCenter

_genesys.widgets.knowledgecenter.state.session
_genesys.widgets.knowledgecenter.state.keys

WebChat

_genesys.widgets.webchat.state.open
_genesys.widgets.webchat.state.keys
_genesys.widgets.webchat.state.ping
_genesys.widgets.webchat.metaData
_genesys.widgets.webchat.state.index
_genesys.widgets.webchat.state.filters
_genesys.widgets.webchat.state.session
_genesys.widgets.webchat.state.minimized
_genesys.widgets.webchat.autoInvite.disabled
_genesys.widgets.webchat.state.unreadMessages
_genesys.widgets.webchat.state.lastMessageCountRead
_genesys.widgets.webchat.state.asyncUnreadMessageCount
_genesys.widgets.webchat.state.pureengage-v3-rest.session
_genesys.widgets.webchat.state.pureengage-v3-rest.keys
_genesys.widgets.webchat.state.pureengage-v3-rest.index
_genesys.widgets.webchat.state.pureengage-v3-rest.open
_genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken
_genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID
_genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID
_genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL
_genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId