Import and manage Customer Profile data
From Genesys Documentation
This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:
Contents
Use the sections and options in the Data Loader Application object to configure the Customer Profile schema and to import customer-related data that you can then use to create Predictors. For upload, you must gather the desired data into a CSV file having with a consistent schema. After import, you can append data or update the data.
Related documentation:
Create a Customer Profile
Verify the Schema
View The Customer Profile Schema
Add Data to the Customer Profile
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