Custom attributes
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Learn about custom attributes that allow you to identify groups of users based on characteristics and behaviors that are specific to your business.
Custom attributes
A custom attribute is any extra information that you want to send to Genesys Predictive Engagement through an ac('record).
For example, an ecommerce site might add a 'packageDeliveryStatus' attribute to segment users whose packages have been shipped.
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